Tel: (01225) 851 611
FREE DELIVERY on all orders!

 

Customer Feedback

Thanks for the excellent advice when I rang the other day. My new mirror does the job perfectly. (S. Halliday)

Help!

Ordering from Convex-mirrors.co.uk

You may order by telephone or online and pay by cheque or credit/debit card:

Telephone orders
We accept telephone orders from 9am to 5pm Monday to Friday.
Please call (01225) 851 611

We will not be beaten on price!
Orders despatched within 24 hours Mon-Fri.

Terms & conditions

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General terms of use

Please read these terms and conditions carefully. These are the terms that will govern any contract between you and us for the sale of the products displayed on this web site. We reserve the right to amend these terms when necessary.

Please note that it is your responsibility to check that your order is correct, and to accurately supply all relevant information necessary to complete the order as requested.

We are under no obligation to accept your order but will normally do so where the items are available, the order reflects current pricing and either your credit/debit card payment is approved by your credit/debit card company or your cheque clears (depending on your choice of payment method). Your order represents an offer of contract from you only and is not binding until we have sent you an e-mail confirming receipt and acceptance of your order.

We are entitled to withdraw from any order in the case of obvious errors or inaccuracies regarding the products or the order appearing on our web site.

Placing an order is notification of your acceptance of these terms and conditions. In the rare circumstance that a product price has increased between the time of the order and our acceptance of it (or, again rarely, if a delivery charge needed to be applied or amended), we will e-mail you to advise of the change. Your card will never be charged with an amount additional to your original order without your prior written consent. You will, of course, have the right to cancel your order and receive a full refund.

Any contract between us will be governed by English Law and will be subject to the jurisdiction of the English Courts. All of the copyright in the material, documents, site design, graphics, systems, codes and connections contained on this web site or linked to it and the selection and arrangement thereof are owned by Convex-Mirrors Ltd, the web site designers or the publishers of those sites to which this web site links. All rights are reserved. You are entitled to electronically copy and to print in hard copy sections of this web site for the sole purpose of placing an order with Convex-Mirrors Ltd. Any other use of material on the web site, including photocopying, modifying and/or distributing any pages printed off this web site for purposes other than those noted above, without our prior written consent, is strictly prohibited.

We will attempt to ensure that the information available on our web site at any one time is accurate, but cannot guarantee that it will be fault-free. Our web site is provided on a 'as is' and 'as available' basis. We are not liable to you if we cannot supply a particular item. If you would like us to deliver substitute lines should selected products be unavailable, then you can request this when placing your order.

We do not make any warranties that the web site is secure or is free from infection by viruses or anything else that has contaminated or disruptive properties. We do not accept liability for any errors and omissions and reserve the right to change information, prices and descriptions of listed goods at any time. From time to time certain products may vary in style and material to that shown on the web site. We would do our best to correct errors and omissions as quickly as practicable after being notified of them.

We do not accept any liability for any losses or claims arising from any liability to access our web site or any failure to complete a transaction. Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise, arising in connection with the supply of products or contemplated supply shall be limited to the total price of the products purchased in respect of any claims.

We will not be liable for any indirect or consequential loss (whether for loss of profits, loss of business, depletion of goodwill or otherwise) or damage of any kind in contract, tort or otherwise arising out of the use of the web site or use of the products or services.

You acknowledge that it is not usually possible to detect from inspection of an internet transmission whether the original of it had been forged, wrongfully altered or otherwise misused or where the transmission details such as name of sender, sender's e-mail address, or date and time of transmission imprinted on it automatically are genuine, and you therefore agree to indemnify us against any actions, proceedings, damages, costs, claims, demands or losses whatsoever arising from your so acting, obeying or otherwise dealing in accordance with any such Internet transmission appearing to have been so furnished by you or on your behalf in the event that the said Internet transmission has been produced by forgery, wrongful alteration or other misuse of the original transmission or that said transmission details appear on it are not genuine.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation.

These terms and conditions do not affect your statutory rights.

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Product prices & VAT

We will not be beaten on price!

If you find any of our products for sale cheaper elsewhere please contact us with the details and we will beat the price on the spot!

All product prices are shown exclusive of VAT unless otherwise stated.

For wholesale prices, please contact us directly.

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Methods of payment

When purchasing through our Online Shop, the only acceptable payment methods are credit/debit card and cheque. If you would like to use another payment method (e.g. business account) please contact us to make the necessary arrangements.

The credit/debit cards supported are Visa/Delta, Visa, ELV, Maestro, Mastercard, Solo, and Visa Electron.

Visa/Delta, Visa, ELV, Maestro, Mastercard, Solo, Visa Electron payments supported by WorldPay
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Delivery prices & policies

Delivery is FREE OF CHARGE for online shop purchases!

We aim to deliver all orders within 1-2 working days from receipt of payment, but cannot guarantee this. For cheque payments, we will wait until the cheque has cleared before shipping. We shall not be responsible for failures or delays in delivery due to circumstances beyond our control, including but not limited to Acts of God, fires, strikes, and failure of suppliers or distribution partners. In the event of such delay our obligations under the contract will be suspended for the period of the delay.

Most mirrors will be sent 1st class by Royal Mail, but large mirrors will be sent by a national courier and will require a signature on delivery. Courier deliveries will not arrive at weekends.

Orders placed using our online shop can currently only be shipped to addresses within the UK. If you are interested in buying our mirrors from outside the UK, please contact us.

You are responsible for the products once they have been delivered. You will be the owner of the products once we have received payment in full for the products. If an attempted delivery fails (such as the wrong address was specified on the order form) then we will notify you and offer to re-deliver the products subject to a shipping charge. If you then wish to cancel the order, we will refund the full amount minus the delivery charge (charged at cost). If we do not hear from you within 30 working days we will cancel the order and refund your payment by way of a credit to your credit/debit card, minus the shipping charge. Our liability for non-delivery of the products shall be limited to replacing the product within reasonable time.

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Amending or cancelling an order

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Returns & refunds

You may return items to us for any of the following reasons:

Please contact us as soon as possible if you need to return any items for any reason.

We will make any necessary credit/debit card refunds only after you have returned the appropriate items to us in original condition. We cannot be held responsible for items lost or damaged during their return to us, so you may want to consider sending them via an insured service.

Whilst there is no administrative charge or penalty for returning items to us, please note that we will not cover the cost of returning the items unless they were defective or you received the wrong items.

Please note that we are unable to refund any convex mirror returned to us if the protective film has been removed.

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Complaints

If you have any complaints about our Online Shop, our service, or our products please contact us as soon as possible so we can sort things out.

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Security

Your credit/debit card transaction will be handled by WorldPay, a well respected payment processing company with thousands of clients including a number of blue chip companies. WorldPay provides all the security required for the transmission using SSL (Secure Socket Layer), the latest encryption techniques, and firewalls.

Powered by WorldPay
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Privacy

Convex-Mirrors Ltd repects your privacy and adheres to the strict security procedures set out in the UK Data Protection Act 1998 in the storage and disclosure of any Data to prevent unauthorised access.

Your information is used only to process your order. In particular, we will not e-mail you in the future unless you have given us your consent and we will not pass your e-mail address to others.

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Guarantee

We want you to be completely happy with your purchases from Convex-Mirrors Ltd, and will always do our best to sort things out to your satisfaction in the unlikely event of any problems arising. Even if you simply change your mind about anything you've bought from us we will be happy to refund your money (see Returns & refunds for details).

If you have any questions at all, please do not hesitate to contact us.

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Cookie Policy

What is a cookie?

A cookie is a technology for remembering information between web pages. Because of cookies your web browser can remember you are logged in to a web site, have put items in a shopping basket, have visited a site before, or what your personal preferences are. Most web sites use cookies of some sort, and have been doing so for many years.

In reality, a cookie is a small text file which is stored by the user's web browser. The cookie only contains data, not code, so it can't contain a virus or spyware. This doesn't mean that all cookies are harmless in intent, but they can only ever store information.

See www.allaboutcookies.org for more information about cookies.

What cookies do we use?

The cookies we use on the main Convex-Mirrors web site are just "analytical" cookies. They allow us to recognise and count the number of site visitors and to see how these visitors move around the site when they're using it. This helps us to improve the way our website works e.g. by making sure visitors are finding the information they need as easily as possible.

This site uses four Google Analytics cookies:

"__utma"
"__utmb"
"__utmc"
"__utmz"

If you would like to know more about these cookies, please see the Google Analytics web site.

What about when I start buying things?

The Convex-Mirrors web site uses a shopping basket facility hosted by RomanCart. As soon as you start putting items into your shopping basket, RomanCart will start using its own cookies to keep track of what you are doing (such as what items you have in your basket). Without these cookies the shopping basket would not be able to function, and you would not be able to buy things from the web site.

Once you decide to check out, you will be taken to the secure site of either PayPal or WorldPay (depending on how you have chosen to pay) to complete the payment. Both these web sites also use cookies, and this is necessary in order to carry out the transaction safely, securely and successfully.

Please feel free to contact us if you have any questions or concerns about our use of cookies.